Dugasta RM Training: Roles & Incentives
  • Welcome to this comprehensive training on Relationship Manager roles at Dugasta.
  • We'll cover your core responsibilities, performance expectations, and compensation structure.
  • You'll learn about daily duties, performance metrics, retainer structure, and commission opportunities.
  • By the end, you'll understand how to maximize your earnings and advance your career with us.

by Ritesh Kumar

What is a Relationship Manager (RM)?
RMs bridge Dugasta and external brokers, building strategic partnerships and generating revenue through effective broker relationships.
Strategic Partnership Builder
  • As an RM, you connect Dugasta with our external broker network.
  • Building lasting relationships with brokers becomes your most valuable asset.
Network Developer
  • Your mission: identify, onboard, and nurture productive broker relationships.
  • Creating a robust broker ecosystem that drives property sales.
Revenue Generator
  • You function as a mini-CEO managing your own broker network.
  • Your success directly impacts company revenue and personal earnings.
Daily Responsibilities of an RM
RMs acquire brokers, maintain communication, manage leads, and handle documentation while reporting all activities.
  • Broker Acquisition: Add 2-3 new brokers daily via Bayut, Instagram, Google, and events
  • Communication: Send WhatsApp broadcasts with latest offers and updates
  • Lead Management: Categorize leads as HOT/WARM/COLD for effective follow-up
  • Documentation: Secure EOI/Token Bookings and coordinate paperwork
Daily CRM reporting is essential to track performance and ensure comprehensive follow-through. These consistent activities form the foundation of your success at Dugasta.
Weekly Rhythm for Success
Establish a consistent weekly workflow of quality broker onboarding, meeting attendance, accurate record-keeping, and strategic reviews to exceed targets.
  • Onboard 6-7 Brokers - Quality agents with active listings
  • Daily Zoom Check-ins - Mandatory attendance + CRM logging
  • Update Broker Sheets - Track active/inactive agents
  • TL Strategy Call - Review cases with team lead
A consistent weekly rhythm helps exceed your monthly target of 25+ new agents. Regular meeting attendance and meticulous record-keeping demonstrate your commitment and influence advancement opportunities at Dugasta.
Monthly KPI Breakdown
Five essential performance metrics that determine your success and advancement opportunities at Dugasta.
  • Agent Onboarding: Minimum 25 per month
  • Zoom Attendance: 90%+ mandatory
  • Sales Activity: 1+ EOI or SPA per month
  • Reporting: Weekly Sheet Submission
  • Compliance: No flags from Admin
These KPIs are systematically tracked to evaluate your effectiveness and determine compensation eligibility. Meeting these standards builds your foundation for significant earnings, while consistently exceeding them accelerates your advancement opportunities and income potential.
Why KPIs Matter
KPIs are essential standards determining role eligibility, providing evaluation metrics, and creating advancement pathways at Dugasta.
Role Eligibility
Meeting minimum requirements of 25 agent onboardings and 1 sale monthly maintains your position and retainer eligibility.
Performance Tracking
Activities monitored through CRM, attendance logs, and weekly reports ensure transparent evaluation.
Career Advancement
Exceeding KPIs consistently builds trust with management, creating opportunities for promotions and performance bonuses.
KPIs function as your career vital signs at Dugasta – providing clear, measurable objectives that eliminate guesswork and create predictable results benefiting both you and the company.
Dugasta Retainer Structure
Monthly payments of AED 3,000-6,000 requiring signed agreements, KPI achievement, and proper reporting.
Yearly MOU
Sign agreement via DigiSigner to formalize your monthly retainer eligibility
Meet KPIs
Achieve targets, maintain attendance, and submit required reports
Receive Retainer
AED 5,000 - 10,000 monthly payment based on performance tier
Stability Foundation: Predictable income while building broker networks and sales pipelines.
Eligibility Risk: Missing any requirements jeopardizes your monthly retainer eligibility.
Retainer Payout Tiers
Three retainer tiers (AED 3,000-6,000) based on broker onboarding and sales performance, paid monthly.
Base Tier: AED 5,000
  • Onboard 25+ brokers
  • Maintain required attendance
  • Submit weekly reports
Intermediate Tier: AED 7,500
  • Onboard 30+ brokers
  • Complete at least 2 sale
  • All Base Tier requirements
Premium Tier: AED 10,000
  • Onboard 40+ brokers
  • Generate AED 4M+ in sales
  • All Base Tier requirements
Payments processed on the 7th of each month after verification of all qualification criteria. Retainers provide stable income while commission earnings develop.
Incentive & Commission Structure
Commission rates scale from 0.25% to 0.9% based on sales volume. Higher commissions paid after meeting payment and documentation requirements.
  • Commission Structure:
  • Progressive commission rates reward higher sales volume
  • System encourages quality transactions and network growth
  • Larger transactions earn better commission percentages
  • Commission Payment Requirements:
  • Minimum 30% of property value paid by buyer
  • Completed Dubai Land Department (DLD) requirements
  • Fulfilled administrative requirements
  • Properly executed Sale and Purchase Agreement (SPA)
  • Ensures alignment between your earnings and company revenue
Commission Approval Process
Our systematic approach ensures accurate attribution, verification, and protection of all interests.
Commission Payment Requirements
Transactions require proper CRM mapping, verified payments (minimum 30% cleared), complete DLD documentation, and management approval for exceptions.
Process Purpose
Ensures accurate sales attribution, verifies completion of required steps, protects all parties, and maintains clear responsibility records.
Best Practices
Manage transactions proactively, verify CRM records regularly, monitor documentation status, and obtain approval for exceptions.
Earnings Case Study – RM Neha
RM Neha earned AED 24.1K monthly through 32 broker relationships and AED 2.8M in sales, combining a AED 4.5K retainer with AED 19.6K in commissions.
Broker Network
32 Brokers Onboarded
Exceeded minimum requirement (25) by 28%
100% Attendance record
Sales Performance
AED 2.8M Sales Volume
Qualified for 0.7% commission rate
Consistent high-value transactions
Monthly Earnings
AED 24.1K Total Income
AED 4,500 intermediate retainer
AED 19,600 commission earnings
Nearly 8x the base retainer
Key Takeaway: Effectively leveraging both retainer and commission structures maximizes income potential for relationship managers.
TL vs RM: Growth Path Comparison
RMs focus on individual sales while TLs manage teams with higher rates and earn from team performance, offering greater income potential and leadership growth.
Relationship Manager (RM)
  • Monthly Target: 400K+ sales
  • Commission: 0.25-0.9%
  • Focus: Individual KPIs, personal broker network
Team Leader (TL)
  • Monthly Target: 10M+ team sales
  • Commission: 0.6-1.0%
  • Requirement: Minimum 5 active RMs
  • Focus: Team development and sales coordination
Career Advancement: RM to TL
  • Promotion Criteria: Team building ability, high sales volume, compliance
  • TL Benefits: Higher commission rates, team performance multiplier, increased income, leadership development
MOU, Approval & Payment Flow
Monthly electronic MOU signing initiates approval workflow through management validation and finance processing, culminating in payment disbursement.
  1. MOU Signing: RM signs monthly agreement via DigiSigner
  1. Management Approval: TL + Admin validate performance metrics
  1. Finance Processing: Finance calculates final payout
  1. Payment Disbursement: Funds transferred to RM's account
  • The MOU is a mandatory monthly agreement that formalizes your relationship with Dugasta and documents performance expectations.
  • Signed electronically through DigiSigner, this document triggers your payment processing.
  • Delays in completing your MOU directly impact payment timing.
  • Prioritize signing at the beginning of each month to ensure timely processing.
Activity – RM Income Estimator
Calculate your potential earnings based on broker count and sales volume to set achievable income targets and develop effective strategies.
Access the Calculator
Open the Google Sheet income estimator tool from your training materials to begin mapping your financial journey.
Input Your Targets
Enter your projected broker count and anticipated sales volume to generate personalized earnings forecasts.
Analyze Results
Review potential earnings across different performance tiers and identify your optimal performance level.
Establish Goals
For AED 25,000+ monthly income, aim for 40+ quality brokers and minimum AED 3M in sales to optimize both retainer qualification and commission earnings.
Common Scenarios & Fixes
Compensation issues typically fall into three categories: retainer qualification, commission payment delays, or broker network performance. Each requires specific verification steps for quick resolution.
Missing Retainer Despite Meeting Broker Target
Verify 90% attendance, proper submission of all onboarding forms, and timely completion of weekly activity sheets. Any gaps can disqualify you from retainer eligibility.
Delayed Commission Payment
Confirm properly signed SPA, 30% minimum buyer payment clearance, correct DLD documentation uploads, and proper mapping of your name to the transaction in the CRM.
Inactive Broker Network
Request reassignment of underperforming brokers through your Team Leader. Implement stricter broker qualification focusing on recent transaction history and active listings.
Proactive management of these challenges prevents earnings disruptions. Regular self-audits of attendance, documentation, and broker activity help identify issues before they affect your compensation.
Quiz & Wrap-Up
This section outlines critical performance metrics for Dugasta Relationship Managers, covering agent onboarding, commission structures, and advancement criteria.
Performance Requirements
  • Monthly Agent Minimum: Onboard 25+ new agents monthly to qualify for retainer
  • Commission at AED 25M: Earn 0.8% commission rate at this sales volume
Retainer Structure
  • Retainer Qualification: Achieve AED 6,000 retainer with 40+ brokers AND AED 1M+ sales
  • KPIs create accountability and clear performance expectations
Career Growth
  • Team Leader Path: Manage 5+ active RMs with proven sales performance and compliance
  • Sales drive earnings through performance-based commission structures
Consistent effort at Dugasta can yield substantial income and career advancement opportunities.